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SHIPPING OF YOUR ORDER

Orders are shipped within 24-48 hours if by courier and it is 96-120 hours by certified mail (in days) after confirmation of payment and preparation thereof, the preparation time may vary by item is custom in such case, this time consult.

Shipping charges vary by weight and volume of the article, and is including packaging and handling. When making a buy shipping charges do not rise to the shopping cart but appears ports into the buying process once the customer chooses the delivery system by which you want to make the delivery.

Where orders have a delivery address outside the Spanish peninsula cost varies depending on the address where delivery Realize, therefore, ask us about the shipping cost of your order to your country.

The customer is informed of the entire order process from purchase thereof, the receipt of income, item shipping to final delivery

 

 SHIPPING CORREOS:

 CERTIFICATE

Hasta 20 Gr

Hasta 50 Gr

Hasta 100 Gr

Hasta  500 Gr

Hasta  1 Kg

Hasta 2 Kg

4,55

4,75

5,10

6,30

8,85

9,40

 

SHIPPING CORREOS:

 ORDINARY

Hasta 20 Gr

Hasta 50 Gr

Hasta 100 Gr

Hasta  500 Gr

Hasta  1 Kg

Hasta 2 Kg

2,25

2,50

2,90

4,25

7,30

8,00

 

 IMPORTANT WARNING

Knives can not be sent by post due to new postal regulations, which have to be sent BY MAIL CERTIFICATE and the Seal of the Company that has manufactured, in the case of choosing the payment system POST, therefore, if a customer chooses the option Snail Mail for sending any items from the category knives, that product does not send warning of this matter to the customer.


BACK ORDERS

If you are not satisfied with your purchase, you have a period of seven days from the receipt of the return of the article or articles, (in accordance with Article 44 of Law 7/1996 of 15 January Retail Management modified by Law 47/2002 of 19 December).

Simply return the product in its original packaging notice email: info@artesania-alla.es or phone (667 65 44 53), including guarantees, labels, etc. No refunds handled or used products will be accepted. The return shipping costs as well as bank fees are paid by the customer.

In any case a packet sent postage due will be accepted. It is very important to return, change products and / or return are tightly packed. In the event that the product / s is damaged due to improper packaging not admiteremos its return.


To review and verify that the product is in perfect condition will proceed to return the item with the same or changing it canjeandolo for a voucher of equal or greater amountto the item purchased
 
Once you placed the order, if the customer changes his mind will be exchanged for any other item in the shop, as long as you advise in advance and if the item has not yet been handed over to the transport agency. Crafts Alla does not return the amount of the return of the item but delivered a voucher of the same value of the purchase, which the customer can use for any item in the store.

In the case of defective or wrong items in the store, all shipping costs borne by CRAFTS there and it will be replaced with a new one.


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